Frequently Asked Questions
We receive numerous requests for our department patches from patch collectors, former firefighters, and fire department enthusiasts around the world. The uniform patches of the Addison Fire Department are restricted. Patches are purchased with city funds, and for security reasons, it is our policy to only issue uniform patches to authorized employees of the department.
Our uniform patch is not currently available to the public and is not available for purchase or trade.
You may obtain a copy of a fire report through Addison's Open Records Request Portal.
You may submit a request for medical records through Addison's Open Records Request Portal.
Our ambulance billing is administered by a third party company called Emergicon. You can contact them at:
- Phone: 972-602-2060
- Toll free: 1-877-602-2060
- E-mail: info@emergicon.com
- P.O. Box 224225
Dallas, TX 75222
We hire on an as-needed basis. Please check the Human Resources page periodically for job postings.
Firefighters routinely visit the grocery store to buy groceries for the day. Generally, they prepare two meals each shift. Groceries are purchased with their personal money and are not funded by tax payer dollars.
All our ambulances (also called Mobile Intensive Care Units, or MICUs) are staffed with two paramedics. However, many emergencies require more than two care providers to handle all the medical equipment it takes to provide the best care possible. A heart attack call is a typical example where several paramedics are necessary to evaluate, treat, lift and transport the patient as quickly and as safely as possible. Each of our engines are staffed with firefighters who are cross-trained as paramedics so it makes sense to send them along with the ambulance on certain types of medical emergencies.
We do not allow the scheduling of birthday parties at the fire station. This is due to the possibility of a call for service, which would leave the station unattended.