Addison Callers Can Now Share Video with 911 Dispatchers

New technology recently rolled out by the North Texas Emergency Communications Center (NTECC) allows callers to share video from their phones with dispatchers. A state-of-the-art program, Prepared 911 functions like a FaceTime call once the caller opts in through a texted link. Dispatchers are able to see what the caller sees and the video is recorded to be used by police departments as evidence, but also to assess and improve emergency responses.

According to NTECC Executive Director Terry Goswick, the program is best used for active shooter situations, large fires, and automobile accidents that are on the interstate. This WFAA news story provides additional information from Goswick on Prepared 911.

NTECC, which serves Addison, Carrollton, Farmers Branch and Coppell, is the first agency in the country to roll out this enhanced 911 service.