Instructions to Register on the New Utility Billing Portal

In an effort to offer enhanced services for our customers, maintain security, and streamline operations, Addison is moving all utility billing operations to a new platform. This new change will require current portal users to re-register on the site after you receive your November invoice. The new portal will be live beginning November 26.

We will have staff available by phone at 972-450-7081 Monday–Friday from 8am–5pm any support.

 

Registration is required on the new portal if: 

• You would like to request an e-bill

• You log on to the Addison Utility portal each month to pay your bill

• You already have a monthly auto-bank draft scheduled (the information will be transferred to the new platform, but we would like you to confirm the data)

• You want to enroll (or re-enroll) for recurring credit card payments - AUTOMATIC CREDIT CARD PAYMENTS WILL NOT BE MADE FOR THE NOVEMBER BILL.  You must re-enroll.


REGISTER

 

The registration process will take approximately five to ten minutes to complete and will require you to input your new Account Number and Customer Identification (CID) Number which can be found on your November invoice.

• Visit AddisonUBpay.com

• Click on the blue Click Here link

• Click on the blue Register link

• Create your personal user ID, password, and password hint. Add your email address and type in the validation numbers in the bottom box. These are all required fields.

• Click the Save button

 

Need more help?  Check out this video.

 


LINK TO YOUR UTILITY BILLING ACCOUNT:

 

• Click My Account under the Go To… list

• Under the Linked Accounts  section, click the blue link to account  on the far right side of the page

• Enter your Account Number from your November invoice—the numbers before the hyphen on the top right-hand corner of your bill next to Account Information  (see photo below)

• Enter your Customer Identification (CID) number—the numbers after the hyphen on the top right-hand corner of your bill next to Account Information (see photo below)

• Click Submit

 

Need more help?  Check out this video.

 


SIGN UP FOR EBILLS:
 

• Under Linked Accounts, click the account number, which should be blue

• At the top of the page under Account Summary, select Bill Delivery  Preferences

• Pick from the three options: Mail, Email, or Mail and Email

• Click Update

 

Need more help?  Check out this video.

 


SIGN UP FOR AUTOMATIC BANK DRAFTS:
 

• Under Linked Accounts, click the account number, which should be blue, or select Account Summary  on the left side of the page

• At the top of the page under Account Summary, select Bank Draft: Sign up for Automatic Payments

• Fill out your bank information and click Continue

• Review the information and either Submit, Modify  or Cancel

 

Need more help?  Check out this video.

 


SCHEDULE RECURRING CREDIT CARD PAYMENTS:
 

Under Linked Accounts, click the account number, which should be blue, or select Account Summary on the side of the page

• Under Your Current Balance, click Pay Now

• Select the bills you would like to pay by clicking on the boxes to the left of the bill number and then click the Pay button on the bottom right

• Click the blue enroll  link

• Click the Continue  button

• Confirm payment amount and click Continue

• Input your credit card information

• Click Make Payment

• Enrollment status will show pending until the first payment is processed

 

Need more help?  Check out this video.

 


UPDATE YOUR BILL PAY ACCOUNT NUMBER: 

If you pay your bill through your bank's online bill pay system, you will need to update the account number with your Account Number plus the Customer Identification Number (CID).  You can find the number on the top right hand corner of your utility bill.

 
Visit the
New Utility Billing Portal
 
Contact Us
972-450-7081

Staff can be reached Monday - Friday
from 8am - 5pm.