Utility Billing Update to Take Place July 20 - 21

The Town of Addison will be performing a necessary update of its utility billing platform July 20 - 21. During these two days, customers will not be able to make payments on their accounts, apply for service, or close their accounts online. Customers will not be able to access the customer self-service portal, and utility billing staff will not be able to access customer accounts during this time. If you need to set up service while the utility billing portal is offline, please call 972-450-7081 during regular business hours (M-F, 8am – 5pm).

If you have questions or need assistance, please contact Addison’s Utility Billing Department at 972-450-7081. We apologize for any inconvenience as we work to improve our service.