Locating Your Main Water Shut Off
The Town is available on an emergency basis to shut off your water if there is a leak or burst pipe. The professional who repairs your leak or broken pipe should turn the water back on for you. If you experience a broken line and have water actively running out of it, please call:
Daytime Phone Number: 972-450-2871
After Hours Phone Number: 972-450-7156
Whether your leak is in your fire system or your water line, we will dispatch the appropriate department to assist you.
Find Your Emergency Shut Off
Staff will respond to calls as soon as possible but you may be able to help. If you know where your water shut-off is located, please go ahead and shut off you water during an active leak or broken line. If you don’t know where your shut off is located, here are a few things to look for:
- You may have a universal shut-off for both systems in your garage, laundry room, or even a closet.
- You may have a water shut-off in your flower beds. It would have a green plastic cover over it.
- The water meter may be accessed if the cover is open. There is a valve that may be turned off by using an adjustable wrench and by turning it one way or another.
Here are a couple of helpful videos that may better illustrate options for shutting off the water.
Have the professional who repairs your leak/broken pipe turn the water back on for you.
