Addison Closes Town Offices to the Public Beginning at 5pm on Friday, March 20
Published:
<< Back to NewsFri 3/20/20
In a continuing effort to stop the spread of the coronavirus pandemic, all Town of Addison facilities, including Town Hall, the Finance Department, Municipal Court, the Service Center, and the Addison TreeHouse will close to in-person services at 5pm Friday, March 20.
For now, offices will remain staffed, but closed to public traffic until at least Friday, May 15. This date could be extended, depending on developments with the COVID-19 outbreak. Residents should call facilities/departments directly to conduct business.
Addison is committed to providing continuity of government services for Addison residents while helping ensure our citizens and our more than 280 employees to stay safe. The Town has increased cleaning measures in all Town facilities and enabled Town staff to work from home when possible.
Emergency services will not be interrupted. The Addison Police, Animal Control, Fire, and Public Works Departments are fully staffed and have protocols in place to protect first responders so they can continue to serve the Addison Community.
The following closures and changes will go into effect:
- City Council Meetings
- At its March 20 Special Meeting, Council will consider holding future City Council meetings virtually. When that decision has been made, you will be able to find more details on the Town’s website: addisontexas.net/citycouncil/agendas-minutes
- City Secretary
- The Town has suspended Open Records Requests until May 15, 2020. Click here for more information.
- Utility Bills
- Customers may deposit payments in the mail slot of the front door, but in-person payments will not be allowed.
- Residents can also pay utility bills online at AddisonUBPay.com by credit card or set up your account on auto-draft. If you have any questions, please contact the Utility Billing Department at 972-450-7081.
- Code Enforcement and Environmental Health Complaints:
- Submit any code enforcement or environmental concerns, complaints, or questions to propertystandards@addisontx.gov, or by phone to 972-450-2880.
- Environmental Health Permits:
- Call 972-450-2880 or email envhealth@addisontx.gov for questions or permit scheduling for food establishments, pools and spas, liquid waste haulers, industrial pretreatment, or other permits not listed.
- Permit Applications and Development Submittals:
- Operations will continue but contact with the public will be limited to phone and email. Call 972-450-2880 or email staff at development@addisontx.gov. Visit addisontexas.net/dev-services for more detailed information about online submittals.
- Right of Way permits, applications, backflow documentation, inspections or plans
- Email publicworks@addisontx.gov and staff will contact you to make arrangements.
- Economic Development:
- Staff is available by phone at 972-450-7076 or by email at to assist local businesses and offer guidance. For more information, visit AddisonED.com.
- Municipal Court:
- All scheduled court dockets for April and May have been rescheduled until after May 31, 2020. Email municipalcourt@addisontx.gov if you need to get a court date or any other information,
- Municipal Court windows will now be closed to the public. Defendants are encouraged to use the online payment service at: https://www.municipalonlinepayments.com/addisontx
- A Judge will be available for video conferencing during business hours. Please contact the Court to set up a date and time to eConference. The Court’s phone number is: 972-450-7111.
- Recreation Facilities:
- The Addison Athletic Club, dog parks, volleyball and recreational courts will also remain closed. The trails will remain open as long as the community practices social distancing while using them. Even though playgrounds are open, the Addison Parks and Recreation staff recommends residents refrain from using them until after the COVID-19 pandemic subsides. While staff does periodically disinfect them, it is not feasible to clean them between each child's use.
- Reservations for Les Lacs Pavilion are currently not being taken.
- Addison Conference and Theatre Centre:
- The Addison Conference and Theatre Centre closure has been extended to April 30.
- Police Records:
- Information on Crash Reports and Open Records Requests may be found here: https://addisontexas.net/police/police-records-crash-reports.
- The Town has suspended Open Records Requests until April 30, 2020. Click here for more information.
- For other records issues, please call 972-450-7104 or email pdrecords@addisontx.gov.
All Town events and programs have been canceled through April. You can find a complete list of cancellations on the Town’s website. The Town asks residents to continue to use CDC-recommended guidelines for social distancing in public places such as trails, parks, and open spaces.
These facilities are tentatively to be closed through May 15; however, given the rapidly changing impacts of COVID-19, the Town will continue to reassess the situation and adjust as necessary.
Trash and recycling services through CWD will remain unchanged during this move to virtual Town services. Residents will continue to receive trash and recycling pick-up on regularly scheduled collection days.
Follow addisontexas.net/covid19 or the Town’s social media channels for additional announcements and updates.
