How to Report a Water Leak

broken pipe icon

Crews are available 24 hours a day to assist with water leaks:

To Report a Leak or for After-Hours Emergencies: 972-450-7156

For Normal Operations During Business Hours: 972-450-2871

  • To request emergency water turn-off or to report a water meter leak, water main break, fire hydrant leak, or clogged or overflowing wastewater main, call the numbers above. An operator will be dispatched immediately. There is no charge for these services.
  • No one but an authorized agent may turn your water on or off at the water meter. This is to prevent any damage to the water meter and/or service line. Some houses have gate valves that can be accessed by the resident when necessary. If you are not sure if you have a gate valve, we will help you locate it.
  • Printer-friendly version